RETURNS
Customer satisfaction is our top priority.
For this reason, we have made our return and order cancellation process simple, fast and fully online.
If, for any reason, you are not satisfied with your purchase, you may exercise your right of withdrawal within 14 days from the date of delivery of your order by using the dedicated online procedure available at this link.
If you wish to cancel an order that has not yet been processed, you may request cancellation through the same online procedure.
All orders placed between 1 December and 31 December may be returned until 20 January.
To be accepted, a return must meet the following conditions:
• the product must be unused and in perfect condition;
• it must not show any damage or alterations;
• it must be returned complete with all original tags, including the security seal;
• it must be returned in its original packaging.
After submitting your return request, you must hand the products over to the courier within 14 days from the date on which you communicated your decision to withdraw from the contract.
The return shipping cost, as well as any customs duties, taxes or other charges applicable to the return shipment, shall be borne by the customer and will be deducted from the refund amount once the integrity of the products and the compliance of the return have been verified.
Return costs vary depending on the geographical area. Please refer to the table below for the applicable charges for each country:
ITALY: €15
EUROPE: €25
UK: £30
US: $30
REST OF THE WORLD: €35
If you choose to use a shipping provider other than the one indicated by TheCorner.com, please inform us by replying to the email confirming receipt of your return request.
In this case, the shipping cost will be entirely at your expense, and you will remain responsible for any loss or damage to the products during transit.
HOW TO REQUEST A RETURN OR CANCEL AN ORDER
1. ACCESS THE RETURN OR CANCELLATION FORM
Access the form to manage your return or cancellation request through one of the following options:
• from the Returns section of the website;
• by using the button available in your order confirmation email.
If requested, enter the email address or phone number used to place the order.
If you are a registered customer, you can also access the return or cancellation form through the dedicated button available in your personal account area.
2. SELECT YOUR ORDER
The system will automatically identify the orders associated with the email address or phone number entered.
Select the relevant order and choose whether you wish to request a return or, if the order has not yet been fulfilled, request its cancellation.
If you are requesting a return, select the items you wish to send back.
3. SUBMIT YOUR REQUEST
Confirm your request.
You will receive an email confirming receipt of your return or order cancellation request.
4. WAIT FOR INSTRUCTIONS
Our Customer Care team will review your request and inform you of the outcome.
If you have requested a return, you will receive all the instructions required to proceed with the product return.
If you have requested an order cancellation, you will receive confirmation of the cancellation if the order has not yet been processed and cancellation is still possible.
5. PREPARE THE PARCEL
Place the items in their original packaging (or, if unavailable, in suitable packaging) and securely seal the parcel.
6. SHIP THE RETURN
Apply the return label provided and hand the parcel over to the courier following the instructions received.
7. RECEIVE YOUR REFUND
Once we receive your return, we will verify that all conditions set out in this Policy have been met.
If the verification is successful, we will proceed with the refund according to the methods described below.
Order Cancellation
The Customer may request the cancellation of an order through the online procedure available in the Returns section of TheCorner.com website.
A cancellation request may only be accepted if the order has not yet been processed or handed over to the courier for shipment.
Each request will be reviewed by our Customer Care team, which will inform the Customer of the outcome. If cancellation is possible, TheCorner.com will cancel the order and refund any amounts already paid using the same payment method used for the purchase, unless otherwise agreed between the parties.
If the order has already been processed or shipped, the cancellation request cannot be accepted. In this case, the Customer may exercise the right of withdrawal according to the procedures and time limits set out in this Policy.
Conditions for Exercising the Right of Withdrawal
Pursuant to Articles 52 et seq. of Legislative Decree No. 206 of 6 September 2005 (the "Italian Consumer Code"), the Customer has the right to withdraw from the contract entered into with TheCorner.com, without providing any reason and without penalty, within fourteen (14) days from the date on which the Customer physically takes possession of the purchased products.
The right of withdrawal may be exercised through the dedicated online procedure available in the Returns section of TheCorner.com website, following the instructions provided in this Policy.
After submitting the request through the online procedure, the Customer will receive confirmation of the correct receipt of the withdrawal notice. Such confirmation does not constitute acceptance of the return, which remains subject to verification by TheCorner.com.
The same section also allows, where applicable, the cancellation of orders that have not yet been fulfilled, in accordance with the procedures set out in this Policy.
TheCorner.com will verify that the Customer’s notice of withdrawal has been properly submitted within the applicable timeframe and in accordance with the conditions set out in this Policy, and will provide the Customer with the instructions required to return the products.
Without prejudice to the possibility of using the online procedure provided by TheCorner.com, pursuant to Article 54 of the Italian Consumer Code, the Customer may also exercise the right of withdrawal by submitting any explicit declaration of their intention to withdraw from the contract.
In such case, the Customer shall be responsible for proving the correct and timely exercise of the right of withdrawal.
The products must be returned within fourteen (14) days from the date on which the Customer communicated their decision to withdraw from the contract.
Return Acceptance Conditions
A return will be accepted only if all of the following conditions are met:
a) the notice of the intention to exercise the right of withdrawal has been submitted within fourteen (14) days from the date on which the Customer physically took possession of the products;
b) the returned products have not been used, worn, washed or altered and are returned in the same condition in which they were received;
c) the products do not show signs of use, damage, alterations or any other modification that may affect their commercial value;
d) the products are returned complete with all original elements, including identification tags, any accessories, original packaging and the security seal, where applicable;
e) the products are returned within fourteen (14) days from the date on which the Customer communicated their decision to exercise the right of withdrawal;
f) the return is carried out according to the procedures indicated by TheCorner.com or, if a different shipping provider is used, in compliance with the conditions set out in this Policy.
Inspection of Returned Products
Once the returned products have been received, TheCorner.com will verify their compliance with the conditions set out in this Policy.
If the return does not comply with the conditions listed above, TheCorner.com may refuse the return or apply a reduction to the refundable amount proportionate to the decrease in value of the returned products, in accordance with Article 57 of the Italian Consumer Code.
In particular, the Customer shall be responsible for any decrease in the value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
If a return is refused because it does not comply with the conditions set out in this Policy, the Customer may request the return shipment of the products at their own expense.
In the event of failure to request the return or failure to pay the costs necessary for the shipment, TheCorner.com reserves the right to retain the products and any amounts due.
Return Costs
Pursuant to Article 57 of the Italian Consumer Code, the costs necessary for returning the products shall be borne by the Customer, unless otherwise indicated by TheCorner.com.
If the Customer chooses to use the return service made available by TheCorner.com through the shipping label provided by Customer Care, the return cost will be paid in advance by TheCorner.com on behalf of the Customer and subsequently deducted from the refund amount due.
The return cost varies depending on the country of origin of the shipment, as indicated in the table available in this Policy.
If the Customer chooses to use a courier other than the one indicated by TheCorner.com, the shipping cost will be entirely borne by the Customer.
In such case, the Customer will also be responsible for any loss, theft or damage to the products during transport until they are received by TheCorner.com.
Failed Delivery, Refusal of Delivery and Return to Sender
If the Customer refuses delivery of the order, fails to pay any customs duties, taxes or charges requested by the courier or customs authorities, or fails to collect the parcel resulting in its return to sender, TheCorner.com will process the refund only after receiving the goods at its warehouses and verifying their condition.
The refund amount will be reduced by all costs incurred by TheCorner.com for the return shipment, including, by way of example:
• shipping costs;
• return handling fees;
• customs duties;
• taxes;
• customs clearance fees;
• any additional costs charged by the courier or relevant authorities.
Refund Timing and Methods
Pursuant to Article 56 of the Italian Consumer Code, TheCorner.com will refund the amounts due after receiving the returned products and verifying compliance with the conditions set out in this Policy.
The refund will be issued using the same payment method used by the Customer for the purchase, unless otherwise agreed.
TheCorner.com may withhold the refund until the products have been received or until the Customer provides evidence of having shipped the products, whichever occurs first.
The refund will be processed as soon as possible and, in any event, within the time limits established by applicable law.
The actual time required for the funds to be credited depends on the bank or payment provider used:
• Credit/Debit Card: the time required for the refund to appear depends on the card issuer;
• PayPal: the refund will be issued to the PayPal account used for payment; any subsequent timing for availability on the linked card depends on the card issuer;
• Gift purchases: the refund will be issued to the person who made the payment.
In the event of exercising the right of withdrawal, the refund will cover exclusively the value of the returned products, net of the return costs provided for in this Policy.
Shipping costs incurred for the delivery of the order, as well as any customs duties, taxes or other charges related to the shipment, will not be refunded, except in the case of defective, non-conforming products or products delivered incorrectly due to an error attributable to TheCorner.com.
Identification Tag and Security Seal
All products sold by TheCorner.com are provided with an identification tag and, where applicable, a security seal, which are an integral part of the product.
Customers are invited to try on products without removing the tag or the related seal.
The removal of the identification tag or security seal, the use of the product or any alteration may result in a reduction of the refundable amount or the refusal of the return, in accordance with applicable law.
Applicable Law
These conditions governing the exercise of the right of withdrawal form an integral part of TheCorner.com General Terms and Conditions of Sale and are governed by Italian law, with particular reference to the provisions of the Italian Consumer Code concerning consumer rights in contracts.