FAQs

1. Contact Us
We're here to help with any questions about our products, to assist you with placing an order, or to provide information about returns and order cancellations.
Our Customer Care team is available Monday to Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 6:00 PM (CET).
Phone: +39 0297131753
Email: customercare.eu@thecorner.com
We aim to reply to all enquiries within one business day.

2. Online Shopping

a. What can I find on TheCorner.com?
Our online boutique offers a contemporary approach to fashion and style through a carefully curated selection of products and multimedia content. TheCorner.com is much more than an online fashion and accessories store—it is a creative platform designed to provide a personalized and exclusive shopping experience.
Discover the latest runway looks, exclusive collections from emerging designers, fashion news, and style inspiration, all supported by dedicated Customer Care and a simple, intuitive shopping experience.
b. How do I choose the right size?
Each product page displays the size shown on the item's original label.
You can also consult our Size Guide, which includes international size conversion charts and additional fit information.
c. Can I modify or cancel my order after placing it?
If your order has not yet been processed, you may request its cancellation using the online procedure available in the Returns section of our website or through the button included in your order confirmation email.
Once your order has been processed or shipped, it can no longer be cancelled. However, you may request a return within 14 days of delivery in accordance with our Return Policy.
d. Do I need to register to place an order?
No. You may complete your purchase as a guest or create an account for a faster and more convenient shopping experience.
Guest customers will still be required to provide an email address, shipping address, billing details and payment information.
e. What are the benefits of creating an account?
With a TheCorner.com account you can:
• save your shipping addresses and payment details;
• update your personal information and privacy preferences;
• manage your Newsletter subscription;
• access the TheCornerRewards loyalty program free of charge.

3. Shipping & Delivery

a. Which countries do you ship to?
The TheCorner.com online store currently ships to the following countries:
Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, the United Kingdom, Slovakia, Slovenia, Spain and the United States.
Please select your shipping destination before placing your order, as product availability and services may vary depending on the destination country.
b. What are the shipping times and costs?
Standard Shipping
Delivery within 2–5 business days.
Standard shipping is free on all orders, except for orders below €200.00, for which a €10.00 shipping fee applies.
Delivery times are estimates and may vary depending on the courier, destination and public holidays.
c. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can track your shipment through your TheCorner.com account or directly on the courier's website.
Please note that tracking information may not be available until up to 24 hours after receiving the shipping confirmation email.
d. Is a signature required upon delivery?
Yes.
A signature is always required upon delivery.
If no one is available at the delivery address, the courier will leave a notice and deliver the parcel to a collection point. If the parcel is not collected within 10 days, it will be returned to our warehouse.
e. Is VAT included in the product price?
Yes.
All prices displayed on our website include VAT. You will not be charged any additional taxes upon delivery.

4. Returns

a. What is your Return Policy?
If you are not completely satisfied with your purchase, you may exercise your right of withdrawal within 14 days of delivery by using the online return procedure available in the Returns section of our website.
Orders placed between 1 December and 31 December may be returned until 20 January.
To be eligible for a return, items must meet the following conditions:
• they must be unused and in perfect condition;
• they must not show any damage or alterations;
• they must be returned with all original tags attached, including the security seal;
• they must be returned in their original packaging.
Once you have submitted your return request, you must hand the parcel over to the courier within 14 days of notifying us of your decision to withdraw from the purchase.
b. How do I request a return?
You can request a return online:
• through the Returns section of our website;
• by using the button included in your order confirmation email;
• from your personal account area, if you are a registered customer.
If requested, enter the email address or phone number used when placing your order.
Select the relevant order, choose the item(s) you wish to return and submit your request.
You will receive an email confirming that your request has been received. Our Customer Care team will then review it and send you all the instructions required to complete your return.
c. How do I ship my return?
After receiving the return instructions:
• place the items in their original packaging or, if unavailable, in suitable packaging;
• securely seal the parcel;
• apply the return label provided;
• hand the parcel over to the courier following the instructions received.
Return shipping costs, together with any applicable customs duties, taxes or import charges, are the responsibility of the customer and will be deducted from the refund once the returned items have been inspected.
Return shipping fees are as follows:
• Italy: €15
• Europe: €25
• United Kingdom: £30
• United States: $30
• Rest of the World: €35
If you choose to use a courier other than the one indicated by TheCorner.com, you must notify us by replying to the email confirming receipt of your return request.
In this case, shipping costs will be entirely at your expense, and you will be responsible for any loss or damage occurring during transit.
d. Can I exchange or replace a product?
At this time, we are unable to offer size exchanges, colour exchanges or product replacements.
If you would like a different item, you may return your purchase following our Return Policy and place a new order.

5. Payments & Refunds
a. Which payment methods do you accept?
We accept the main credit and debit cards, as well as several local payment methods, including:
• Visa
• Mastercard
• American Express
• PayPal
• Google Pay
The complete list of available payment methods is displayed during checkout.
All transactions are processed in the currency of the selected shipping country and are protected by the latest security protocols.
b. How will I receive my refund?
Refunds are issued using the same payment method selected for the original purchase.
Once we receive your return, we will verify that it complies with all the conditions set out in our Return Policy.
If the inspection is successful, you will receive an email confirming that your return has been accepted and that your refund has been processed.
c. How long will it take to receive my refund?
Your refund will be processed once your return has been approved.
The time required for the refund to appear in your account may vary depending on your payment method and your bank or payment service provider.